Can you explain your return and refund policy?

At EcoThreads, we prioritize your satisfaction and sustainability values. This article outlines our return and refund policy to ensure a smooth and transparent experience.

Return Policy Overview

We offer a 30-day return policy on most items, starting from the date of delivery. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Please note that some items, such as personalized goods and certain accessories, are non-returnable due to their custom nature or hygiene reasons.

How to Initiate a Return

To start a return, please contact our Customer Support team via email at [e-mail] or through our website contact form. Provide your order number and reason for the return, and our team will guide you through the process.

Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds are typically completed within 7-10 business days after inspection, using the original payment method.

Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exceptions and Non-Returnable Items

• Personalized or customized products.
• Items that have been worn, washed, or altered.
• Final sale items marked as non-returnable.

Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please reach out to our friendly support team. We’re here to help you every step of the way in your EcoThreads experience.

Email: [e-mail]

Website: https://ecothreadsapparel.com/contact

Additional Information

For detailed terms and conditions relating to returns and refunds, please visit our full policy page at https://ecothreadsapparel.com/returns.