Please update my shipping address.

At EcoThreads, we understand that sometimes you may need to update your shipping address after placing an order. This guide will walk you through the steps to update your shipping address to ensure your sustainable fashion apparel and accessories reach you without delay.

When can I update my shipping address?

If your order has not yet been shipped, we can update your shipping address to the correct one. However, if your order has already been dispatched, please contact the courier directly for redelivery or pickup options.

How to provide your correct shipping address

To update your shipping address, please follow these steps:

1. Log in to your EcoThreads account at ecothreadsapparel.com.
2. Navigate to the "Order History" section and select the order you want to update.
3. Click on "Update Shipping Address" and enter your correct address details.
4. Submit your request and our customer support team will confirm the update if your order has not been shipped yet.

If your order has already shipped

Once an order has shipped, EcoThreads is unable to change the shipping address. In this case, please reach out directly to the courier service handling your package to arrange for redelivery or to pick up your package at their facility.

Need more help?

If you have any questions or need assistance updating your shipping address, please contact EcoThreads customer support via our website's contact form or email us at [e-mail]. We're here to help you on your journey towards sustainable fashion with empathy and care.

Additional Resources

• Visit our Help Center for more shipping and order information.
• Track your orders directly through your EcoThreads account dashboard.